Terms and Conditions Last updated: June 4, 2026

These terms and conditions apply to all purchases made through the website of Susan & Laura, located in Wyoming, USA, reachable via contact@susanandlaura.com.

1. Applicability By placing an order, you agree to these terms and conditions, our return policy, shipping policy, payment policy, privacy policy, and cookie policy.

2. Product information We do our utmost to describe products accurately and provide up-to-date information. Colors may vary slightly depending on your screen settings. Typographical or pricing errors and inaccuracies may occur; no rights can be derived from these.

3. Ordering and payment Orders are only processed upon receipt of full payment. The available payment methods (Shopify Payments, PayPal, Apple Pay, Google Pay) may vary by country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

• Processing time (dispatch): 1 to 3 business days
• Shipping time after processing: 1 to 7 business days, depending on location
• Shipping takes place directly from our supplier in China; customs costs may apply
• Stated timeframes are indicative; delays due to high demand, holidays, or customs procedures do not give rise to the right to cancel or receive a refund

5. Returns and cancellations Please refer to our separate return policy for all conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be opened before the item has been received.

6. Liability We are not responsible for loss or damage during shipping if tracking indicates the package was delivered to the provided address. Our liability is in all cases limited to a maximum of the purchase amount of the relevant item. Always check your address details carefully.

7. Intellectual property All content on the website (texts, photos, logos, design) is the property of Susan & Laura and may not be used without prior written permission.

8. Complaints procedure Complaints can be submitted in writing via contact@susanandlaura.com. We aim to respond within 5 business days. When submitting complaints about size or quality, always include clear photos and a description.

9. Applicable law These terms are governed by applicable law. Any disputes will be submitted to the competent court, unless mandatory law provides otherwise.