Privacy Policy
PRIVACY POLICY
Susan & Laura
(operated by Valeron LLC)
INTRODUCTION
Susan & Laura, operated by Valeron LLC ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit our website (www.susanlaura.com) or place an order with us.
By using our website and/or making a purchase, you consent to the practices described in this policy.
INFORMATION WE COLLECT
Information You Provide
When you place an order or contact us, we collect the personal information you provide, including your name, email address, shipping and billing address, phone number and payment information.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and your visit, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages and browsing behavior on our site.
Information from Third Parties
We may receive information about you from third parties, such as advertising platforms (Meta/Facebook, Google) and analytics providers, to help us understand how our marketing performs and to improve our services.
HOW WE USE YOUR INFORMATION
We use the information we collect to: process and fulfill your orders; communicate with you about your orders, products and promotions; improve our website and customer experience; prevent fraud and unauthorized transactions; personalize your shopping experience; run advertising campaigns; and comply with applicable laws and regulations.
SHARING OF INFORMATION
We share your personal information with third parties only as necessary to fulfill your orders and operate our business. This includes:
Fulfillment and shipping partners: who receive your name and shipping address to deliver your order.
Payment processors: who process your payment information securely. We do not store your full credit card details.
Advertising and analytics platforms: such as Meta/Facebook and Google, who help us reach potential customers and measure the effectiveness of our marketing. These platforms may use cookies and tracking pixels on our website.
Shopify: our e-commerce platform provider, which hosts our website and processes transactions.
We do not sell your personal information to third parties for their own marketing purposes.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies (including Facebook Pixel and Google Analytics) to improve your browsing experience, analyze website traffic, and serve targeted advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting or reporting requirements. Order information is retained for our records and to assist with any future inquiries about your purchase.
YOUR RIGHTS
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; object to or restrict certain types of processing; and request a copy of your data in a portable format.
To exercise any of these rights, please contact us at contact@susanlaura.com. We will respond to your request within a reasonable timeframe.
CALIFORNIA RESIDENTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information.
SECURITY
We take reasonable measures to protect your personal information from unauthorized access, use or disclosure. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Susan & Laura (operated by Valeron LLC)
Email: contact@susanlaura.com
Website: www.susanlaura.com