Return policy

RETURN POLICY

Susan & Laura

OUR COMMITMENT

We want you to be happy with your purchase. If you are not satisfied with a product you received, please contact us at contact@susanlaura.com within 14 days of receiving your order and we will work with you to find a solution.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If the product you received is defective, damaged, or significantly different from what was described on our website, we will arrange a full refund. In most cases, you will not need to return the item.

CHANGE OF MIND

If you simply changed your mind about a purchase, please contact us and we will do our best to find a solution. Options may include a partial refund, an exchange for a different item, or a replacement in a different size or color.

INTERNATIONAL RETURN SHIPPING

Please read this section carefully before requesting a return.

Our fulfillment centers are located outside of the United States. If a return shipment is required, the return shipping costs are the responsibility of the customer.

Due to the international nature of our supply chain, return shipping costs can be significant, typically between $30 and $60 USD or more, depending on package weight and shipping method. In many cases, the cost of return shipping may exceed the value of the product.

For this reason, we offer several alternatives that are often more beneficial for our customers than a standard return:

1. Partial refund: Keep the item and receive a partial refund. This often leaves you with more money than paying for return shipping.

2. Free replacement: If the issue is sizing or fit, we can send a replacement in a different size. You may keep the original item.

3. Exchange: Choose a different item from our collection. You will not have to pay return shipping, and you will receive a new product.

We encourage you to consider these options before choosing a standard return, as they are designed to save you money while still resolving your concern.

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been placed and confirmed. All orders are sent to our international fulfillment partners for processing immediately after payment is received. Production and preparation begin promptly, which means we are unable to intercept, hold or redirect orders once they have been submitted.

REFUND PROCESSING

Refunds will be processed to your original payment method within a few business days after approval. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

FRAUD AND ABUSE

We reserve the right to refuse a refund or return if we believe the request is fraudulent or abusive.

CONTACT US

For any questions about returns or refunds, please contact us at contact@susanlaura.com.