Shipping Policy

SHIPPING POLICY

Susan & Laura

PROCESSING TIME

All orders are processed within 1 to 3 business days after payment is received. You will receive an order confirmation email once your order has been placed.

SHIPPING METHOD AND COST

We offer free standard shipping on all orders, regardless of the order amount or destination within the United States.

All orders are shipped directly from our international fulfillment partners via tracked shipping services.

DELIVERY TIME

Once shipped, delivery typically takes between 8 and 15 business days, depending on your delivery address.

Please note that delivery times may vary depending on factors such as customs clearance, seasonal demand, public holidays (such as Independence Day, Thanksgiving, or Christmas), or local delivery conditions. These timeframes are estimates and not guarantees.

TRACKING YOUR ORDER

As soon as your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your package on our Track Your Order page.

You may notice that tracking information does not update for a period of time during international transit. This is normal and does not mean your package is lost. Updates typically resume once the package reaches the next scanning point or enters the domestic delivery network.

CUSTOMS AND IMPORT DUTIES

Any customs duties, import taxes or additional charges imposed by your country's customs authorities are the sole responsibility of the customer. These charges are not included in the product price or shipping cost and are beyond our control.

We recommend contacting your local customs office for more information on potential charges before placing your order.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for any additional shipping costs required to reship the order.

If a delivery attempt fails because the recipient is not available, the customer may need to contact the local delivery carrier directly to reschedule delivery.

CONTACT US

If you have any questions about shipping, please contact us at contact@susanlaura.com.